Policies

Flower Availability

Fresh flowers can vary by season, supplier availability, color, and quality. We always do our best to match the requested style, colors, and inspiration photos.

If a specific flower or color is not available, we may recommend a similar option and confirm important changes with the customer.

Orders by Appointment

Orders, pickup, and delivery are handled by appointment. Same-day requests may be available depending on schedule, flower availability, and delivery availability.

Submitting a request does not guarantee same-day availability until we confirm the details by phone or text.

Delivery Policy

We currently deliver in Bradenton, Palmetto, and Sarasota, Florida. Delivery outside these areas may be reviewed depending on availability.

Free local delivery is available during our opening promotion for the first 90 days.

Customers are responsible for providing a complete and accurate delivery address, phone number, and any important delivery notes.

Pickup Policy

Pickup is available by appointment. Pickup time and pickup details will be confirmed after the order request is submitted.

Please arrive at the confirmed pickup time so your flowers stay fresh and ready for your special moment.

Payment Policy

Customers may choose online card payment, cash, or Zelle. Online card payments are processed securely through Stripe.

Zelle payment details are confirmed by phone or text after the order request is submitted.

Orders may require payment before preparation, depending on the order size, customization, delivery request, or flower availability.

Cancellations & Refunds

Cancellation requests should be made as soon as possible. Orders may be cancelled before preparation has started.

Once flowers have been purchased, prepared, customized, or are out for delivery, cancellations and refunds may be limited.

Refunds for online card payments are reviewed case by case. If a refund is approved, it will be processed back to the original payment method.

Custom Orders

Custom floral requests, inspiration photos, gift bundles, and special instructions are reviewed carefully. Final designs may vary based on flower freshness, size, color availability, and design balance.

We will always do our best to create a beautiful arrangement that matches the requested style and occasion.

Privacy & Customer Information

Customer information is used to prepare, confirm, deliver, and manage flower orders. This may include name, phone number, email, delivery address, order details, and payment status.

We do not sell customer information. Payment card details are handled securely through Stripe and are not stored by Nuestra Floreria.